Privacy policy

1.1 This Privacy Policy (hereafter referred to as the “Policy”) outlines how our company, operating under an Anjouan gambling license No. ALSI-202501015-FI1 and complying with applicable European Union and international data protection standards, collects, processes, and protects the personal data of individuals (“Users”) who engage with our online casino platform. This includes registered users (“Players”) and visitors to our website.

1.2 We are committed to adhering to the requirements set forth by the Government of the Autonomous Island of Anjouan, Union of Comoros as they pertain to our operations. This Policy governs the collection, use, and sharing of personal information collected through our website, mobile applications, and affiliated platforms.

1.3 This Privacy Policy applies to all data processed by us, including data collected automatically or provided directly by users. Our data processing practices are designed to ensure transparency, lawfulness, and accountability in alignment with GDPR principles, while implementing rigorous Anti-Money Laundering (AML) and Know Your Customer (KYC) measures as mandated by our licensing requirements.

1.4 By accessing and using our website, you acknowledge and agree to the terms outlined in this Policy. This Policy is an integral part of our commitment to maintaining high standards of data security and regulatory compliance within the gambling industry.

2.1 We are a licensed online casino operator, authorized by the Government of the Autonomous Island of Anjouan, Union of Comoros and committed to providing a secure and compliant gaming environment. Our company is dedicated to protecting the privacy and personal data of our users, adhering strictly to international regulations, including AML, as well as the specific requirements of Anjouan and Comoros Islands frameworks.

2.2 Operating under the brand name Dreamplay Casino, our primary goal is to offer an engaging and responsible gaming experience while upholding the highest standards of data protection and regulatory compliance. Our legal entity, TechLoom LLC, is registered and headquartered at Euro House, Richmond Hill Road, P.O. Box 2897, Kingstown, St Vincent and the Grenadines and with license number ALSI-202501015-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. We maintain strict data handling practices as part of our commitment to transparency and user trust.

2.3 For further inquiries or to exercise your rights under data protection laws, you can reach our support at [email protected] or through our customer support team. Our commitment to protecting your data privacy and ensuring compliance with relevant legislation is central to our operations, and we welcome any questions you may have regarding this Policy.

3.1 We collect various types of personal data to ensure the security, functionality, and personalization of our services. The information we gather may be provided directly by you during registration, collected automatically through the use of our platform, or obtained through third-party providers as part of our regulatory and operational requirements. Below are the types of personal data we collect:

3.1.1 Identity Information – This includes your full name, date of birth, nationality, and any government-issued identification numbers required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance;

3.1.2 Contact Information – We collect your email address, phone number, and postal address to communicate with you and provide support, updates, and relevant information;

3.1.3 Financial Information – To facilitate deposits, withdrawals, and transaction processing, we collect bank account details, payment card information, and transaction history, information about your source of wealth and source of funds. This data is essential for fulfilling our obligations under AML;

3.1.4 Technical Data – We automatically collect data about your device, browser, IP address, and geolocation to maintain platform security, prevent fraud, and ensure compliance with geographic restrictions required by regulatory authorities;

3.1.5 Usage Data – This includes information about your interactions with our website, such as pages visited, time spent on each page, clicks, and actions taken. This data helps us improve our platform and provide a personalized experience;

3.1.6 Profile Data – We store information regarding your gaming preferences, transaction history, account status, and other behavioral data to enhance your user experience and provide targeted support and offers;

3.1.7 Third-Party Data – In line with AML and KYC procedures, we may collect information from third-party databases, public records, and identity verification services to confirm your identity and assess potential risks.

3.2 This data collection aligns with our obligations under AML, ensuring that we process only the necessary information to provide safe, legal, and compliant services.

4.1 We collect and process personal data for various purposes, each aligning with regulatory requirements and our commitment to providing a secure and personalized user experience. The purposes for data collection are as follows:

4.1.1 Account Registration and Verification – To create and maintain user accounts, verify identities, and ensure that all users are eligible to access our services in compliance with age restrictions and jurisdictional requirements;

4.1.2 Legal and Regulatory Compliance – We are obligated under Anjouan regulations to conduct thorough Anti-Money Laundering (AML) and Know Your Customer (KYC) checks. This includes verifying user identity, detecting suspicious activities, and reporting as mandated by law;

4.1.3 Financial Transactions and Record-Keeping – To process deposits, withdrawals, and other transactions, we collect financial data to ensure compliance with financial regulations and prevent fraud;

4.1.4 Platform Security and Fraud Prevention – We collect technical data, such as IP addresses and device information, to safeguard our platform, detect unauthorized access, and prevent any forms of fraudulent activity;

4.1.5 Personalized User Experience – By analyzing usage data and preferences, we aim to enhance the user experience, deliver tailored content, and provide relevant gaming recommendations. This includes offering targeted promotions and personalized service features;

4.1.6 Marketing and Communication – With your consent, we use contact information to communicate with you about updates, new features, promotions, and relevant offers. You may opt-out of marketing communications at any time;

4.1.7 Improvement of Services – We collect feedback and usage data to analyze performance, troubleshoot technical issues, and continuously improve the quality of our services and website functionality;

4.1.8 Compliance with Dispute Resolution and Responsible Gaming Obligations – We retain certain data to address and resolve user complaints, enforce responsible gaming measures, and support our commitment to responsible gaming.

4.2 Each data collection purpose is conducted in strict compliance with applicable laws and regulations. We ensure that data is processed lawfully, fairly, and transparently, with a focus on minimizing data collection to what is necessary for these stated purposes.

5.1 Our processing of your personal data is based on a variety of lawful grounds to ensure compliance with international standards and regulatory requirements. Each purpose outlined in this Privacy Policy. The lawful bases for processing your personal data include:

5.1.1 Performance of a Contract – We process personal data as necessary to fulfill our contractual obligations to you. This includes managing your account, processing transactions, and delivering the services you request on our platform;

5.1.2 Legal Obligation – As a licensed online casino operator, we are subject to strict legal and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations. We process personal data to comply with these obligations, ensure the integrity of our platform, and meet our legal duties;

5.1.3 Legitimate Interests – In certain cases, we process personal data to further our legitimate interests, provided such processing does not override your rights and freedoms. Our legitimate interests include fraud prevention, security monitoring, customer support, and enhancing our services to improve the user experience;

5.1.4 Consent – For specific processing activities, such as marketing and personalized communications, we may rely on your consent. You have the right to withdraw consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal;

5.1.5 Protection of Vital Interests – In rare cases, we may process personal data where it is necessary to protect the vital interests of you or another individual, particularly in circumstances related to security threats or emergency situations;

5.1.6 Compliance with Legal Claims or Dispute Resolution – We may process personal data to establish, exercise, or defend our legal rights, as required to comply with regulatory investigations, or as part of dispute resolution processes;

5.2 Each lawful basis is applied only to the extent necessary to achieve the specific purpose for which data is collected. We ensure that all data processing activities are conducted transparently and in compliance with applicable data protection laws.

6.1 We are committed to protecting your privacy and ensuring that your personal data is shared only in compliance with applicable laws and regulatory standards. We may share your personal data with the following parties:

6.1.1 Service Providers and Third-Party Partners – We work with trusted third-party service providers to facilitate our operations and improve our services. These include payment processors, identity verification services, data analytics providers, marketing partners, and customer support platforms, etc. These providers process your data on our behalf and are contractually obligated to maintain its confidentiality and security;

6.1.2 Regulatory and Law Enforcement Authorities – As a licensed casino operator, we are required to comply with regulatory requirements, including AML and KYC obligations. This may involve sharing data with relevant regulatory bodies, law enforcement agencies, and government authorities as necessary to comply with legal obligations or respond to official inquiries;

6.1.3 Payment Processors and Financial Institutions – To process your transactions securely and prevent fraudulent activities, we may share data with banks, payment processors, and other financial institutions involved in the payment process. These entities are required to handle your data in accordance with industry standards and applicable laws;

6.1.4 Affiliates and Business Partners – In some cases, we may share non-personally identifiable information with our affiliates and marketing partners to improve our services, conduct performance analysis, and measure the effectiveness of promotional campaigns. Any such sharing is conducted in line with applicable data protection laws and is limited to what is necessary for the specified purpose;

6.1.5 Professional Advisors – We may share your data with professional advisors, including legal and financial consultants, to comply with our legal obligations, manage risks, or resolve disputes. These advisors are bound by confidentiality obligations and handle your data solely for the purpose of providing their services;

6.1.6 In the Event of a Business Transfer – If our business undergoes a reorganization, merger, acquisition, or asset sale, your personal data may be transferred to the successor entity. In such cases, we will ensure that your data remains protected and that you are notified of any significant changes to this Privacy Policy.

6.2 We take all necessary measures to ensure that any third parties who receive your data uphold the same level of data protection and comply with relevant regulations. When transferring data to third parties outside the European Economic Area (EEA), we ensure adequate safeguards are in place to protect your privacy, such as the use of standard contractual clauses or other lawful transfer mechanisms.

6.3 We will never sell or share your personal data with third parties for their independent use without your explicit consent.

7.1 We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with our legal and regulatory obligations. The specific retention periods depend on the type of data and the purposes for which it is used:

7.1.1 Account Information – We retain your account data even if you decide to stop playing or request account closure. This retention ensures compliance with legal, regulatory, or legitimate business purposes. Your data will be securely stored and protected during this period.

7.1.2 Transaction and Financial Data – To comply with AML and KYC obligations, we retain financial and transaction data for a minimum period as required by applicable laws;

7.1.3 Marketing Data – If you have consented to receive marketing communications, we will retain your contact information until you withdraw your consent or unsubscribe from such communications.

7.1.4 In all cases, we apply the principle of data minimization, ensuring that we retain only the minimum data necessary for lawful and legitimate purposes.

8.1 As a user of our platform, you have certain rights concerning your personal data under applicable laws. We are committed to enabling you to exercise these rights, as detailed below:

8.1.1 Right of Access – You have the right to request access to your personal data that we hold, as well as information about how we process it. This includes the purpose of processing, the types of data processed, and any third parties with whom the data has been shared;

8.1.2 Right to Rectification – If you believe that any of the personal data, we hold about you is inaccurate or incomplete, you have the right to request corrections or updates;

8.1.3 Right to Data Portability – You may request to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another controller where technically feasible;

8.1.4 Right to Lodge a Complaint – If you believe that we have infringed upon your rights or that we are processing your personal data in violation of applicable laws, you have the right to file a complaint with our support center.

8.2 To exercise any of these rights, please contact our support center at [email protected]. We may request specific information from you to confirm your identity and ensure the security of your data.

9.1 Our website uses cookies and similar tracking technologies to enhance user experience, improve website performance, and collect information about how visitors interact with our platform. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. Below is an overview of the types of cookies and tracking technologies we use:

9.1.1 Required Cookies – These cookies are essential for the proper functioning of our website. They enable core features, such as secure login and access to account-related functions. Without these cookies, some parts of the website may not function as intended;

9.1.2 Functional Cookies – Functional cookies allow us to remember your settings and preferences, such as language or region, to provide a more personalized experience. These cookies improve site functionality and user experience by storing choices you make on the site;

9.1.3 Analytical/Performance Cookies – These cookies collect information on how users interact with our website, including pages visited, time spent on the site, and errors encountered. This data helps us understand user behavior, measure website performance, and optimize our content and features;

9.1.4 Advertising Cookies – Advertising cookies track visits to our website and measure the effectiveness of our marketing campaigns. These cookies are often placed by third-party partners who help us reach new users and assess the performance of our content marketing. We do not share personally identifiable information with these partners, although site visit data may be combined with other information by the third parties as per their own privacy policies;

9.1.5 Third-Party Cookies and Tracking – Our website integrates services provided by third-party providers who may also use cookies and similar technologies to collect data on our behalf. This includes analytics providers, marketing partners, and social media platforms. These third-party cookies are subject to the privacy policies of the respective providers.

9.2 How to Manage Cookies:

9.2.1 You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive notifications before a cookie is stored. Please note that disabling certain types of cookies may affect your experience on our website and limit access to some features.

9.2.2 For more information on how to manage cookies and for further details on our use of tracking technologies, please contact us at [email protected].

9.2.3 By continuing to use our website, you consent to our use of cookies and other tracking technologies as described in this Policy.

10.1 We take the security of your personal data seriously and implement robust measures to protect it from unauthorized access, loss, alteration, or misuse. Our data security practices are designed to comply with data protection regulations, ensuring that your personal data remains safe throughout your interaction with our platform. Key aspects of our data security framework include:

10.1.1 Encryption – We use encryption protocols to secure sensitive information, both during transmission and while stored on our systems. This includes SSL (Secure Socket Layer) technology to protect your data when you access our platform and interact with our services;

10.1.2 Access Controls – Access to personal data is restricted to authorized personnel who require it to perform their duties. We employ role-based access control to limit data access based on an individual’s specific responsibilities and ensure data is accessible only to those who need it;

10.1.3 Regular Security Audits – We conduct regular audits, assessments, and security testing to identify and address potential vulnerabilities within our system. These measures help us stay current with security best practices and respond proactively to emerging threats;

10.1.4 Incident Response Protocols – We maintain a comprehensive incident response plan to address potential security breaches swiftly and efficiently. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate data protection authority as required by law;

10.1.5 Regular Staff Training – Our team undergoes continuous training on data protection policies and security practices to ensure they understand and uphold the privacy and security requirements applicable to their roles.

10.2 While we strive to protect your data through these measures, please be aware that no system is completely secure. We cannot guarantee absolute security, but we are committed to employing best practices and maintaining a high standard of protection for your personal data.

10.3 If you have questions about our data security practices or believe there has been a security incident involving your personal data, please contact our support by email [email protected].

11.1 All personal information processed by us may be transferred, processed, and stored in locations worldwide, including countries with data protection laws that may differ from those in your country of residence.

11.2 We commit to safeguarding your information in accordance with the requirements of applicable laws and regulations.

12.1 In the event of a business reorganization, merger, acquisition, or sale of assets, your personal data may be transferred to the new entity or parties acquiring ownership or control over our business. We recognize the importance of maintaining transparency during such transitions and will take all necessary measures to ensure that your privacy rights remain protected.

12.2 If a transfer of ownership or control occurs, we will ensure that:

12.2.1 Privacy Commitments Are Maintained – The acquiring or successor entity will be contractually obligated to adhere to the data protection commitments and policies established in this Privacy Policy or an equivalent level of protection, ensuring continuity of privacy practices;

12.2.2 Notification of Changes – We will notify you of any significant changes to our data processing practices, Privacy Policy, or terms of service following a transfer of ownership or control. If required by law, we will obtain your consent before processing your personal data under new terms.

12.3 Your data privacy and security remain our priority, and we are committed to upholding the highest standards of protection through any change in business structure or ownership. For more information or to address specific concerns related to changes in ownership, please reach out to our support center at [email protected].

13.1 We are committed to addressing any questions, concerns, or requests you may have regarding this Privacy Policy or our data protection practices. If you would like to exercise your rights under this policy or other applicable data protection laws, or if you have any other inquiries, please contact us using the information below:

13.1.1 Support center:
For all matters related to data privacy, you may reach our support center, who is responsible for overseeing and ensuring compliance with our data protection obligations. Please contact us at:
Email: [email protected].

13.1.2 Customer Support:
If you have general questions regarding your account, the services we offer, or our policies, our Customer Support team is available to assist you. Contact them through the Contact Us link on our website or by emailing [email protected].

13.2 We value your privacy and are here to ensure that your experience with us remains safe, transparent, and respectful of your data rights.

14.1 We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or improvements in our services. We are committed to maintaining transparency and will provide notice of any material changes to ensure that you are informed of how we collect, use, and protect your personal data.

14.2 Key points regarding updates to this Privacy Policy:

14.2.1 Notification of Changes – If we make significant changes, we will notify you through appropriate means, such as an email notification or a prominent notice on our website. This will allow you to review the revised Policy and understand any adjustments to our data processing practices;

14.2.2 Review and Acceptance – By continuing to use our website and services after changes have been made, you acknowledge and accept the updated terms of the Privacy Policy. If you do not agree with the changes, you may discontinue use of our services or exercise your rights as described in this Policy;

14.2.3 Date of Last Update – The effective date of the most recent version of this Privacy Policy will always be displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your data;

14.2.4 Governing Language – In the event of any discrepancies or inconsistencies between the English version of these Privacy Policy and any translated versions, the English version shall prevail and take precedence.

14.3 Should you have any questions or require clarification on any aspect of this Privacy Policy, please contact us at [email protected].

14.4 By keeping you informed of updates, we ensure that our data protection practices remain transparent and aligned with current standards and regulations.