Jogos responsáveis

This policy demonstrates our commitment to responsible gaming by minimizing harm associated with gambling and ensuring a secure environment. We strive to comply with all Anjouan regulations and support player welfare.

1.1 Gambling at our online casino should always be enjoyed as a form of entertainment. We are committed to responsible gaming and minimizing the risk of problem gambling. This policy aligns with Anjouan regulations and emphasizes player welfare.

2.1. Self-Exclusion – A voluntary or enforced prohibition preventing a person from engaging in gaming activities;
2.2. Involuntary Exclusion – enforced prohibition barring individuals from casino activities;
2.3. Player Account – A registered account for users to participate in games, with deposit and withdrawal options.

3.1. Set the Right Perspective – Gambling should not be seen as a source of income or a solution for financial problems. The primary purpose is entertainment, and it is essential to approach it responsibly;
3.2. Budgeting and Time Management – Track the time and money you spend gambling to ensure it doesn’t interfere with your daily routines or financial stability.

4.1 Problem gambling can be difficult to recognize. Common signs include:

• Gambling to escape problems or relieve negative emotions;
• Trying to win back losses (“chasing” losses);
• Feeling anxious, guilty, or stressed after gambling.

4.2 For self-assessment, visit BeGambleAware for a quiz to help you evaluate your gambling habits.

• Gambling is for fun, not a career;
• Never gamble when tired, stressed, or under the influence;
• Set a budget that you can afford to lose and stick to it;
• Avoid “chasing” losses;
• Take regular breaks to stay refreshed;
• Track how long you’ve been online and monitor your bets;
• Remember, winning is never guaranteed.

6.1 Age and Identity Verification:
We strictly prohibit anyone under 18 from opening an account. ID verification ensures compliance, preventing minors from accessing our services.

6.2 Parental Controls and Tips:
To protect minors, we recommend:
- Not sharing account or banking details with minors;
- Using parental control software like CyberPatrol, GamBlock®, Net Nanny, or Solid Oak Software.

6.3 In compliance with Anjouan regulations, the Operator implements robust age verification measures to prevent minors from accessing gaming services. We utilize secure verification tools and monitor processes regularly to ensure adherence to local regulatory requirements.

6.4 The Operator upholds responsible gaming practices as required by the Comoros Islands law, ensuring compliance with applicable standards and cooperating with the Gaming Anjouan when necessary.

6.5 Account Security and Anti-Fraud Measures:

• To protect player accounts and ensure secure access, we implement strong security measures, including two-factor authentication (2FA) and secure password requirements;
• Players are encouraged to create complex passwords and avoid sharing account information with others;
• Our system is equipped with anti-fraud measures to detect and prevent unauthorized activities, ensuring a safe gaming environment.

7.1 Voluntary Self-Exclusion:
Players may request self-exclusion by contacting customer support. Options range from a minimum six-month ban to lifetime exclusion;

7.2 In compliance with Anjouan regulations, self-exclusion requests apply exclusively to the Operator’s platform. This ensures players are excluded from all services provided by the Operator during the exclusion period, maintaining effective control within the Operator’s jurisdiction;

7.3 The Operator cooperates with the licensing regulator and other relevant authorities to support responsible gaming initiatives, ensuring compliance with local regulations and safeguarding player well-being;

7.4 Temporary Cooling-Off Periods:
Shorter cooling-off periods are also available for players needing a temporary break;

7.5 Involuntary Exclusion:
Players may be involuntarily excluded by the licensing regulator for policy violations. Notification of intent will be provided, along with a hearing within 14 days;

7.6 Enforcement:
Once a player is self-excluded, all player accounts are immediately suspended. Any winnings during exclusion are forfeited and directed to anti-gambling support funds.

8.1 Deposit and Spending Limits:
Players can set daily, weekly, or monthly limits on deposits, time, and spending to ensure responsible gaming;

8.2 Cooling-Off Periods:
Players can set temporary cooling-off periods for account suspension;

8.3 In alignment with the Operator’s policies, players have access to all data related to their account activity and can request corrections. All personal data processed for responsible gaming is stored securely and deleted as soon as regulatory requirements allow.

8.4 Data Access and Transparency:
Players have 24/7 access to their account information, including balances, stakes, and an overview of activity for up to 90 days;

8.5 Account Activity Tracking:
Your account provides a record of your gaming activity, allowing you to review time spent, total stakes, and transaction history to help you stay within your limits;

9.1 For additional help, we encourage you to reach out to professional organizations such as:

• Gamblers Anonymous;
• Gambling Therapy.

9.2 We provide access to information on gambling addiction, support services, and resources, available on the site and visible in key gaming areas;

9.3 Players in need can contact organizations offering confidential support, including 24/7 hotlines.

10.1 Marketing will avoid misleading language and will not target minors or vulnerable groups;

10.2 Promotions will not suggest that gambling is a solution to financial issues or imply guaranteed success;

10.3 In compliance with EU advertising standards, the Operator avoids targeting individuals identified as vulnerable or at risk of problem gambling. Marketing materials are carefully reviewed to ensure they do not exploit or encourage irresponsible gambling behaviors.

11.1 Employee Training Requirements:
All employees receive training to recognize signs of problem gambling. Training covers responsible gaming practices, self-exclusion processes, and support resource information.

11.2 Annual Re-Training:
Bi-annual refresher courses ensure ongoing staff awareness of responsible gaming policies and resources.

12.1 This policy is reviewed regularly to maintain compliance with Anjouan standards and will adapt to evolving regulations and best practices;

12.2 The Operator conducts annual reviews of its Responsible Gaming Policy to ensure alignment with Anjouan regulations, incorporating updates based on new guidelines or directives issued by the licensing regulator. Regular independent audits assess the effectiveness of responsible gaming measures and ensure ongoing compliance with local requirements;

12.3 In compliance with Anjouant standards, the Operator requires all staff to undergo annual training on responsible gaming and data protection regulations. This includes specific sessions on local compliance, data privacy, and measures to promote responsible gaming practices.